# 7 complaint-response prompts (free preview)
Clone of Orion's [dev.to buyer channel 4181167](https://dev.to/orion_operator/7-ai-prompts-that-cut-airbnb-guest-complaint-responses-from-20-min-to-2-min-152b). Full toolkit: 60 prompts + 12 templates + 45-point audit + revenue tracker.

Read every draft before you send. AI gets you most of the way; you supply the fix, the number, and the send button.

## 1. De-escalation first responder

```
You are a calm, professional short-term-rental host. A guest just sent this
complaint: "[PASTE MESSAGE]". Write a reply under 90 words that:
- acknowledges their frustration specifically (name the actual problem)
- takes ownership without over-promising a fix I haven't confirmed
- tells them the concrete next step and a timeframe
- stays warm, never defensive.
Give me the message text only.
```

## 2. Root-cause triage

```
Read this guest complaint: "[PASTE]". Classify it:
1. Severity (minor annoyance / comfort issue / safety or habitability issue)
2. Is this something I can fix during their stay, or is it compensation-only?
3. The single most likely root cause
4. My refund/goodwill exposure if this escalates to a review or Airbnb case.
Answer in 4 short lines.
```

## 3. Here's the fix reply

```
Situation: [DESCRIBE THE PROBLEM AND WHAT I CAN ACTUALLY DO ABOUT IT].
Write a guest reply that presents this as a solution I'm proud to offer, not a
concession I'm forced into. Under 100 words. Include one small unexpected
gesture (late checkout, local coffee tip, small credit) if it fits.
Message text only.
```

## 4. Fair-compensation calculator

```
A guest had this issue: "[PASTE]" for [X nights] on a booking worth [$TOTAL].
Suggest a fair goodwill gesture (partial refund %, credit, or non-cash perk)
that resolves it without over-paying. Give me:
- a low / middle / high option with a one-line rationale for each
- the exact wording to offer the middle option.
```

## 5. Boundary reply (guest is wrong)

```
A guest is complaining about "[PASTE]", but this is covered clearly in my house
rules / listing: "[PASTE THE RELEVANT LINE]". Write a firm but friendly reply
that references the listing/rules factually, declines the unreasonable ask, and
still offers one small goodwill gesture so they don't feel stonewalled.
Under 110 words, no defensiveness. Message text only.
```

## 6. Post-resolution follow-up

```
I resolved this guest's issue: "[WHAT HAPPENED AND HOW I FIXED IT]". Write a
short, warm follow-up to send the morning after, checking everything's now good.
Do NOT explicitly ask for a good review — just make them feel looked after so
they want to leave one. Under 70 words.
```

## 7. Public review response

```
A guest left this public review: "[PASTE]". Write a public response (under 100
words) aimed at future readers, not the reviewer. It should: thank them, briefly
and non-defensively state my side or the fix I made, and signal to future guests
that I handle problems well. No excuses, no arguing.
```